Qualifications and Awards
We are heating and cooling professionals! We maintain a high level of quality among our staff. All of our installers and technicians are trained on a regular, on-going basis. We are certified by the following industry organizations:
Independent Customer Care Dealer
The American Standard Customer Care designation means we exemplify customer service and satisfaction, we are one of the handpicked dealers who are ready to listen, evaluate and find the best solution for you and your home.
Not every dealer qualifies as a Customer Care dealer. We must meet rigid requirements and standards to ensure our absolute commitment to excellence in every aspect of the business. But when it comes to your comfort, we believe you should expect nothing less. Look for the Customer Care Dealer badge on our team members shirts, for the finest heating and air conditioning professionals in the business.
North American Technician Excellence (NATE)
North American Technician Excellence (NATE) is an independent, third-party organization that develops and promotes excellence in the installation and service of heating, ventilation, air conditioning, and refrigeration equipment by recognizing high-quality industry technicians through voluntary testing and certification. Our technicians have passed the rigorous testing necessary to qualify as NATE Certified Technicians.
National Comfort Institute (NCI)
National Comfort Institute is one of the country's top training and certification organizations. NCI started in 1992 as National Balancing Institute, a training organization aimed at helping heating and air conditioning contractors provide even comfort throughout homes and businesses using a technique called Air Balancing. This technique, previously only available for large commercial and industrial facilities was refined to work in smaller buildings and homes.
As NCI evolved, the organization widened its scope to include a total system approach to design, installation and service of heating and air conditioning systems. We call this approach, "Performance-Based Contracting." These contractors are different from the average service company because they do more than simply fix or replace equipment. They also focus on maximizing the comfort, safety and energy efficiency of the systems they sell and service.
Windy City Mechanical is certified by the Environmental Protection Agency.